Warranty and 24/7 Support

Bio Photo Mark Hoffenberg.jpg

A Note from the CEO

Congratulations on your purchase of 521 Canon Drive; it is a truly spectacular, one of a kind home. We are very proud to have been chosen as the technology provider for this extraordinary project. There are many unique features and capabilities included in this home, and we are excited to show them to you in detail. A comprehensive walk through of the AUDIOVISIONS technology features and how to use them are included with your home purchase. Also included is a white glove warranty and a three year 24/7 support program.

System Warranty
All systems we install our covered by a one year warranty on installation, beginning upon completion of the project. In addition, each component installed in the system has the original manufacturer’s warranty - which is generally between 1 and 5 years depending on the specific manufacturer. A comprehensive binder is provided by AUDIOVISIONS that includes the complete room by room project list, engineering drawings and pertinent details.

24/7 Premium Support
In addition to the one year warranty, AUDIOVISIONS has also included three years of our 24/7 service agreement at the Premium Level. After the third year, there are three levels of paid subscription support available. For more information on what is included in our 24/7 service plan, scroll down.

AUDIOVISONS has been the preeminent luxury smart home integrator in California for 30 years. With 4 locations and over 80 employees, we are set up to support large residential projects at the highest level. We look forward to serving you. If you have any questions, please do not hesitate to contact our office.



Mark Hoffenberg

24/7 Support Subscription Service
System Monitoring
24/7 Support
Live Technician
Why 24/7 Monitoring & Support
Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. Our monitoring system enables us to instantly detect and diagnose issues, resolving over 60% of problems without ever needing to schedule a service call. For the vast majority of our clients this reduction in on-site support more than covers the cost of the plan. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.
Key Benefit Summary
  • Free, unlimited remote tech support
  • Reduction in on-site service calls by over 60% - saving you time and money
  • Fewer frustrating life interruptions resulting from technological failures
  • Peace of mind knowing your system is being actively monitored
  • 24/7 monitoring optimizes system uptime and performance
  • Prioritized, “front of the line” scheduling for all on-site service calls
Subscription Benefits & Pricing
Monthly Subscription
Per month billed annually
Reactive Monitoring and Remote Repair
Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.
24/7 Email, Text and Chat Support
We’re available to communicate with you in whichever manner best fits your lifestyle.
App Control
We will provide you with a mobile app that enables you to quickly resolve many of the common issues that technology systems experience.
Proactive Monitoring and Remote Repair
Our 24/7 Network Operations Center will proactively monitor your technology system. We can often times troubleshoot and address potential issues before you are even aware of them.
24/7 Phone Support
Experience the convenience of calling our Network Operations Center and talking live to one of our knowledgable and friendly 24/7 support technicians to resolve your issue.
Option to Receive After-Hour Truck Rolls (5pm thru 10pm)
After hours on-site service will incur overtime rates, two hours minimum.
Priority On-Site Tech Support Scheduling
Subscribing to one of our service membership plans provides priority service scheduling. When scheduling new service calls, priority is given to members of our service plan. “Front of the line” scheduling is prioritized by member plan.
Priority Three
Priority Two
Priority One
Contact Us to Learn More
(310) 279-4123

Canon Drive Project Team

AUDIOVISIONS has a project team method whereby a cohesive group is responsible for a project from start to finish and through the initial warranty period. We are pleased to introduce the highly talented project team that has been chosen for the Canon Drive project. In addition to the specific team members, they have the whole companies extensive resources to call upon when needed. We have provided our complete organizational chart so you can see and validate the overall strength, depth and talent of the organization. Many of the employees have been at the company for more than 10 years.


Mark Goldman

L.A. Market Leader

Chris Montreuil

Technology Advisor

Scott Smith

Operations Manager/Project Manager

Drew Walker

Programming Group Manager
Bob Schuppe.jpg

Bob Schuppe

Senior Operations Manager
Ryan Oerth.jpg

Ryan Oerth

Senior Systems Engineer