Monitoring Support Peace of Mind
24/7 Support Subscription Service
Why 24/7 Monitoring & Support
Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. Our monitoring system enables us to instantly detect and diagnose issues, resolving over 60% of problems without ever needing to schedule a service call. For the vast majority of our clients this reduction in on-site support more than covers the cost of the plan. From proactively monitoring and fixing your system remotely to enabling you to reset your own system easily, we have you covered.
Key Benefit Summary
- Free, unlimited remote tech support
- Reduction in on-site service calls by over 60% - saving you time and money
- Fewer frustrating life interruptions resulting from technological failures
- Peace of mind knowing your system is being actively monitored
- 24/7 monitoring optimizes system uptime and performance
- Prioritized, “front of the line” scheduling for all on-site service calls
Subscription Benefits & Pricing
Per month billed annually
Reactive Monitoring and Remote Repair
Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.
24/7 Email, Text and Chat Support
We’re available to communicate with you in whichever manner best fits your lifestyle.
We will provide you with a mobile app that enables you to quickly resolve many of the common issues that technology systems experience.
Proactive Monitoring and Remote Repair
Our 24/7 Network Operations Center will proactively monitor your technology system. We can often times troubleshoot and address potential issues before you are even aware of them.
24/7 Phone Support
Experience the convenience of calling our Network Operations Center and talking live to one of our knowledgable and friendly 24/7 support technicians to resolve your issue.
Option to Receive After-Hour Truck Rolls (5pm thru 10pm)
After hours on-site service will incur overtime rates, two hours minimum.
Priority On-Site Tech Support Scheduling
Subscribing to one of our service membership plans provides priority service scheduling. When scheduling new service calls, priority is given to members of our service plan. “Front of the line” scheduling is prioritized by member plan.
Contact Us to Learn More
Servicing Los Angeles, San Francisco Bay Area, Orange County and Palm Desert.